Do you have a question? You've come to the right place!

Here’s a short video to help you make a reservation easily.

• Deposit

When a reservation is requested, the accommodation will be blocked until the owner’s response (within 48 hours maximum).
Once the owner agrees, your credit card will be charged with the service fee.
These are non-refundable.
If the owner refuses, the service charge will be waived.

• Rent

The balance of the rent must be paid to the owner in cash or by bank transfer.
The first month’s rent must be paid on the day of arrival at the latest.
The following rents are to be paid every 4 weeks to the owner.

• Rental guarantee

The rental guarantee, which amounts to 4 weeks’ rent, must be paid 15 days before your arrival.

She is not deducted from the rent.
This is refundable at the end of your stay if the rented property is returned in the same condition as you received it.

The service fees will only be charged once the owner has approved your booking request. In case of refusal, the service fees will be automatically refunded to your credit card and will appear on your statement at the end of the month.

We prioritize credit card payments and avoid bank transfers whenever possible.
If you are unable to pay by card, please contact us, and we will send you our bank details for the transfer.
⚠️ To confirm your reservation, you must send us proof of payment within 24 hours. No exceptions will be made.

We limit visits to ensure equal opportunities for everyone, whether you are on-site or abroad.
Our properties, intended for short and medium-term stays, are often occupied. Out of respect for the current tenants, we avoid disturbing them with visits.
All our properties are accompanied by photos and a detailed description, and some even offer a video.
Each property on our site has been visited by our team. If you have any questions, feel free to contact us!

We work with many different accommodation owners. Reservation requests may be refused for differents reasons, such as if:

• the preceding tenant decides to prolong their stay in agreement with the owner,
• the accommodation is already booked but the owner has not updated the reservation system accordingly,
• the accommodation is no longer available due to unforeseen circumstances.

According to the agreement with the owners and to secure all contracts, any extension of stay must be processed through our website.
It is essential to contact us in advance for any extension requests. Please note that service fees will need to be paid again, as they are part of the rent we have negotiated with the owner.

Belgian legislation requires the tenant to take out “tenant” insurance. However, in the case of a short-term rental it is difficult to find insurance for this type of contract. It is for this reason that we ask our landlords to have insurance “waiver of claims against tenants” to prevent tenants from taking out insurance. But it is IMPERATIVE to check with your landlord before you arrive on this issue.

However, the landlord will not be held liable in the event of theft of the tenant’s property.

Before you leave, check with your insurer to see if you are well covered.

Yes, you will sign a fixed-term tenancy agreement with the owner when you move in.

This agreement includes information about each party, the rental dates, the monthly rent, the method of payment of the rent and the rental guarantee.

The owner’s contact details are provided in the contract so that you can directly arrange the practical details of your arrival with them.
If you plan to arrive earlier or later, please contact the owner in advance.
Check-out is set for no later than 11 AM, unless otherwise agreed with the owner.

Yes, most owners have internal regulations.
This document is used to explain the proper functioning of each dwelling (bins, use of WIFI,…) and to ensure the best possible cohabitation between the different occupants.

Feel free to ask your landlord for the internal rules before you arrive.

There is no curfew, but it is important to respect everyone’s peace and quiet.

Upon your arrival, two sets of bed linen and bath towels will be provided. Their upkeep will be your responsibility for the duration of your stay.

Each owner sets their own rules. Some allow visits, with or without an additional charge, while others completely forbid them (this is usually specified in the description).
Out of respect and for insurance reasons, it is essential to inform the owner in case of a visit.

PRICE INCLUDES EXPENSES (water, gas, electricity and in most cases internet) in case of excessive consumption a supplement could be charged.

Additional charges may be requested, which will be indicated in the detailed accommodation sheet. (not applicable for guest rooms)

SPECIAL CONDITIONS MAY BE SET BY THE OWNERS DEPENDING ON THE ACCOMMODATION.

Upon your arrival, the property will be clean. Upon your departure, it must be returned in a similar condition. In some properties, exit cleaning fees may apply. This is specified in the listing of each property on our website.

In order to provide you with a quality service, our service charges correspond to :

• A share of the rent negotiated with the owners.
• A commission taken from the tenant.
• VAT (21%) on service charges only.

They vary according to the price of your stay.
They are not deductible from the amount payable to the owner.

– In order to confirm your reservation, you will pay a service charge by credit card.

– The service charge between 15 and 20% (excl. VAT) is added to the total amount of the stay. They vary according to the rental price.

– The rent will be payable to the owner upon your arrival, in cash.

– A tourist tax of 3 € per night and per room will be charged by the owner upon    arrival.

The deposit is only debited after the owner’s agreement.
In case of refusal on his part, no amount will be charged to your credit card.

Please contact us, we will send you our bank details to make a transfer.

Attention: in order to confirm your reservation, we will ask you to send us your proof of payment within 24 hours. There are no options available.

In the contract you will find the owner’s contact details so that you can make arrangements together and plan the practical details of your arrival.

If you need to arrive earlier or later, please contact the owner directly to let him know.

In order to provide you with a quality service, our service fees correspond to :

• A share of the rent negotiated with the landlord.
• A commission taken from the tenant.
• VAT (21%) on service charges only.

They vary according to the price of your stay.
They are not deductible from the amount payable to the owner.